email: support@atlascomputers.ie
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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. If you do not find an answer to your question here, email us at support@atlascomputers.ie. Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.
Installation issues
Datalogger communicationsQ: My Datalogger won't communicate with my PC, what should i do ? A: Ensure that your datalogger is connected to the correct serial port on your machine. On some machines, serial port numbers are not well marked. Try using COM1 and COM2 from the File / General options section in SCC. Some times a serial port may not be available on a given machine, as there may be a mouse or modem driver on that port, if you have two serial ports try both ports. If you are running SCC on more than one machine try downloading to the other PC to check if it is a PC or datalogger / cable problem. If you are using AutoGrad or the MOSS Site Measurement Module on the HP95, 100, 200 or 1000 datalogger, ensure that you are running PC-Link v1.7e or later. If you are using any other data logger, ensure that the PC baud rate / parity / and handshaking match the same values in the data logger. These parameters are set in SCC using File / General Options. Q: My Datalogger downloads data, but it is not being shown in the SCC observations spread sheet. What should i check ? A: Make sure that you have the right model of data logger and parameters selected when you are downloading into SCC. If you are on maintenance, send a copy of your downloaded data through to us at support@atlascomputers.ie and we will check it out for you. Q: My Datalogger downloads ok, and shows detail observations, but does not automatically create a ground model. Why not ? A: This usually indicates a severe error in the input data that would prevent suitable coordinates from being formed. This is typically due to missing station coordinates. From the observation spread sheet select 'File / Rebuild Obs from raw data', this will generate a log file showing any such errors.
Survey and traverse questions
Modelling issues
CAD Issues
Design Issues
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SCCW (Survey Control Centre for Windows) is a trademark of Atlas Computers Ltd. All
other products mentioned are registered trademarks or trademarks of their respective
companies. Backdrop map from 'Gerardus Mercator's Atlas of Europe,
c.1570-75' with kind permission from the British Library
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